![]() ![]() When you are no longer associated with Cornell, your Two-Step Login account will be deleted. When this happens, you will need to open a fresh account and enroll one or more devices before you can access services that require Two-Step Login. If there are any devices listed on the Your Two-Step Login Devices tab, your account is still active. Otherwise, a new account will be initialized and you will be prompted to start enrolling devices. If you get a new smartphone, you will need to take steps to use it with Two-Step Login. You Don't Have a Wi-Fi or Data Connection To find out what to do, visit Replace Your Smartphone Listed in Two-Step Login. When you don't have a Wi-Fi or data connection on your mobile device, you can still use a hardware token to generate a passcode. A hardware token is a keyfob-like device where you press a button to generate a one-time passcode for use in the second step of logging in. This works anywhere, even in places where your device doesn't have an internet connection or cell service. ![]() Visit Hardware Tokens for Two-Step Login for details. Your computer needs to be able to connect to Duo Security’s servers at *. The wired or WiFi network you are working on may be blocking connections to external sites. Try briefly switching to your smartphone's data plan to authenticate. Your web browser might need to explicitly configured to allow access to Duo’s servers. ![]() If you are authenticating to an application that runs on a terminal server, the server’s administrator may need to open up access to Duo Security. Some ad blocker apps and extensions interfere with Two-Step Login. ![]()
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